Website Delivery, Shipping, Installation & Returns

SHIPPING WITHIN THE UK MAINLAND (for all other areas, please contact us directly)

Please choose from the collection or delivery options below:

1. Pick Up at Pulse HQ

• Free collection from our Cheshire-based HQ is offered on all orders.  Your new Pulse Resale equipment will be assembled and prepared for loading at your confirmed collection time.  Our Pulse Warehouse Team will be on hand to help you load your vehicle.  Collection from:

Pulse Fitness
Radnor Park,
Greenfield Road,
Congleton,
Cheshire.  CW12 4TW

2. Kerbside

• The Pulse Team will deliver the equipment directly to you on your selected date and time.
• The Kerbside Delivery cost on all orders under £10,000 in value is charged at 5%.  Over £10,000 in value, is charged at 2.5% of the invoice value.

(Please Note: No installation is provided with this option.)

Direct Delivery & Installation

• Ideal for larger pieces of kit or equipment (e.g., ex-commercial fitness facility equipment).  Your Pulse Resale equipment will be delivered directly to you on a confirmed date and time by our friendly and knowledgeable Pulse Team.
• Once unloaded in its new home, your equipment will be professionally installed and re-tested.  Any excess packaging will be removed and recycled.

3. Ground Floor

• The Ground Floor Delivery cost on all orders under £10,000 in value is charged at 10%.  Over £10,000 in value, is charged at 5% of the invoice value.

4. First Floor

• The First Floor Delivery cost on all orders under £10,000 in value is charged at 20%.  Over £10,000 in value, is charged at 10% of the invoice value.

(Please Note: The cost of the installation service may vary depending on location within the UK and the installation location within the building.)

5. Smaller Items (Accessories) Delivery

• Once an item has been processed in our warehouse (see dispatch timing of orders).  We use, DPD England to ship smaller items (i.e. Accessories), delivery time estimate: 1-2 working days.  DPD Scotland/Ireland estimate: 2 working days.
  All orders for delivery to mainland UK are shipped via DPD’s next working day delivery service.  Please ensure you provide a correct mobile number and email address as DPD will update you on a delivery window by text and email.
  We may occasionally use Royal Mail to ensure we can get your order to you promptly.  First Class estimate: 1-2 working days.  Second Class estimate: 3-4 working days.
  We currently only deliver in the UK – we apologise for the inconvenience.

• CONTACTING US ABOUT YOUR ORDER OR DELIVERY
  If you have any queries regarding your order or delivery options, please contact us at customerservice@pulsefitness.com or alternatively call us on +44 (0)1260 294600 and we will do everything we can to help.  Please note our office and warehouse hours are 8:00am to 4:30pm GMT, Monday to Friday.

• DAMAGE IN TRANSIT
  We take great care in ensuring our products are packaged to the best standards possible, however in very rare cases, items can get damaged!
  We would encourage all our customers to fully inspect each item upon arrival and contact Pulse immediately regarding any unexpected issues.  Failure to do so will void any warranties and negate any right to a refund.
  (Please note: Once items have been collected from our warehouse, it is the responsibility of the customer to carry out equipment inspections.)

• DISPATCH TIMING OF ORDERS
  Our aim is to dispatch all orders within 10-12 weeks of the order being placed.
  During busy periods and sales, dispatch times may be extended, and we regret that we cannot make any amendments to purchases once ordered.

• USING A DIFFERENT SHIPPING ADDRESS
  If you don’t think you’ll be at home to receive your parcel, please give us an alternative address if it suits you better – for example, your work address.

• IF YOU AREN’T IN WHEN THE DELIVERY ARRIVES
  Our delivery partners will leave a notice card with contact details explaining any next steps in order for you to receive your order.

• IF THERE ARE DELAYS
  We do everything we can to make sure deliveries take place when we say they will.  Sometimes, though, things beyond our control delay delivery.

RETURNS

• BUNDLE RETURNS
  Once your rental agreement comes to an end, your equipment will be picked up and returned by the Pulse team.  The pick-up service is offered at a charge of between 2.5% and 10% of the total invoice value depending on the pick-up location.
  If you decide to upgrade your Pulse Resale equipment instead, you will only pay for re-delivery and the pick-up charge will be waived.

• ONLINE RETURNS POLICY
  If for any reason you want to return something or exchange it, you can do so within 28 days of delivery. (14 days for sale items).
  Please note: If you are unable to return an unwanted item due to disruption caused by COVID-19, we will honour a late return as long as it meets the other terms of our returns policy.  Please see below. Contact our customer services team if you have further questions.
  If your product is faulty, please contact customer services as soon as possible.
  Returns need to be as delivered, unused by the customer, in a saleable condition in their original delivery packaging, and with all the labels, tags and any security devices or seals intact.
  Please note, you will be responsible for paying the shipping/postage charges for returning goods to us.  We strongly recommend you ask for a proof of shipping/postage in case the item(s)/parcel goes missing on its way back to us.
  We do not refund the original shipping/postage and packaging charge.  Exchanges are sent out to you free of charge.
  Please note, we add an additional 10% administration charge.

• HOW TO RETURN OR EXCHANGE AN ONLINE PURCHASE
  UK ONLY
  Please include a note with your name, order number and reason for return.  Include whether you would like an exchange or refund and why you are returning the item so that we can improve our service in future.
  Shipping/postage charges for returning goods will be your responsibility.  Please request a proof of shipping/postage in case the item/parcel is lost in transit.
  We always try to deal with returns as soon as they arrive.  However, during very busy periods, please allow up to 28 days for your return or exchange to be processed.  Please send all returns to:

  Pulse Fitness
  Radnor Park,
  Greenfield Road,
  Congleton,
  Cheshire.  CW12 4TW

  For further assistance please contact our customer service team by email at customerservice@pulsefitness.com or call us on +44 (0)1260 294600.  Please note our office hours are 8:00am to 4:30pm GMT, Monday to Friday.